Medical Access Hub
Effective Date: Jan 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Medical Access Hub ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating about inquiries, appointments, and updates
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
Messages are sent only after explicit opt-in
Timestamped records are maintained
We comply with TCPA and applicable laws
Opt-Out Instructions:
Reply "STOP" at any time
You receive one final confirmation message
Opt-out requests are processed immediately
Message Frequency & Content:
Frequency varies based on interactions
Messages relate only to requested services
No promotional content without specific consent
Help & Support:
Support available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not responsible for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent. This information is not shared with any third parties.
We maintain strict safeguards to protect SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers:
Vendors supporting operations (payments, scheduling, communications)
SMS aggregators solely for message delivery
Providers are contractually required to protect data
Legal Compliance:
When required by law or legal process
Business Transfers:
Mergers, acquisitions, or asset sales
Text messaging opt-in data and consent are excluded from all sharing except SMS delivery providers.
5. Data Security
We use:
Encryption in transit and at rest
Secure access controls
Regular security assessments
Employee training
Breach notification procedures
Secure backups and disaster recovery
No online transmission method is fully secure. Absolute security cannot be guaranteed.
6. Cookies & Tracking Technologies
We use cookies to:
Analyze traffic
Remember preferences
Improve functionality
Measure service performance
You may control cookies through browser settings.
7. Your Rights & Choices
You may:
Access, update, or delete your data
Unsubscribe from emails
Opt out of SMS via "STOP"
Request processing details
Withdraw consent for future communications
File a complaint with a supervisory authority
Contact us using Section 10.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. This policy applies only to Medical Access Hub.
9. Changes to This Privacy Policy
We may update this policy periodically. The current version will always appear on our website with the effective date.
10. Contact Us